All Topics

Management
10 Words Costing You Money
Rethink the rental-era language that is quietly holding your AV company back and adopt words that reflect the service business you actually run.

Podcast
Thriving Is Much Harder Than You Imagine
The hardest word in business is no. So we say yes to everything and figure it out later.

Strategy
Stop Retaining Bad Customers
Retaining every customer feels like progress, but blending bad revenue with good business never fixes the cracks forming in your margins or your team.

Podcast
The Weekly Planning Meeting
Your weekly production meeting is probably three hours of redundant updates, hijacked conversations, and circular debates that end without a decision.

