Operations

Management,
Operations
Make Employee Reviews the Highlight of Your Year
Employee Reviews are no one's core competency in small business. They can be time-consuming, sometimes awkward, and potentially polarizing. Done well, reviews can help your team grow, make you a better manager, and enhance company culture. Done poorly? I have seen good employees quit on the spot, dedicated employees give up, and poor employees continue to wreak havoc on your business.

Operations
The One Question to Ask Every Job Candidate
Knowing how little time we have to train new employees, how infrequently we get to do it, and the fact that we aren't sure what to teach them - what's the right interview question?

Operations
What Your Team Needs to Understand About Purchase Orders
There are two things that really irk me: Being tricked and making mistakes. My penchant for purchase orders started when I was tricked because I made a mistake.
Early in my career, our company PO system was six digits (the date) and buyer initials (TS). An industrial supply company had the ac extension cables we wanted to use and the sales rep pried an order out of me on the phone.

Operations
How to Hire a Better Freelancer
There is a direct correlation between companies that are suspicious of freelancers and stagnant growth. You may be happy with how large your company has become, but have you noticed that your profits are shrinking every year?

Operations
Five No-Brainer Operational Investments
Business owners often contact me when they are on the verge of doing something drastic. They are usually frustrated with themselves or their team and have tried everything they know how to do.
In most cases, they need to try again. Only this time, the team needs to go back to the fundamentals. You can hire me, but here's what I am going to do first...

Operations
How I Learned to Love Sub-Rentals
For most production rental companies, sub-rentals represent some sort of failure. I look at the issue differently. Sub-rentals are a sign of success. I love everything about them. They signal profit and opportunity - two things that every business owner should strive for.
Learn to love sub-rentals and all they represent.