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Marketing
Marketing
Great Job? So Sorry!
Dear Customer, My apologies on behalf of myself and our team for delivering a great job. We have failed to...
Marketing
Be More Valuable – A Good Story about Customer Service
I have been blogging lately on Customer Service topics, and I have to say I am disappointed that so many...
Marketing
Customer Service Failures
As you read this, your company is experiencing a Customer Service Failure that neither you nor the person handling the...
Marketing
How Obvious Is Your Solution?
I just tried to hire a photographer. She was recommended by a friend and her website and Facebook page didn’t...