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Great Job? So Sorry!

Dear Customer, My apologies on behalf of myself and our team for delivering a great job. We have failed to exceed your expectations and for that we are truly sorry. I am refunding 10% of your bill, which...

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Five Keys to Intentional Growth

If the topic of revenue growth comes up in every management meeting, sales meeting, or board meeting – then you need to keep reading. Nine out of ten owners I speak with have companies that are functionally stagnant....

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Outsourcing is the Key to Growth

For the average service company, approximately 30% of all revenue goes to outside suppliers or workers. Think about it: an average of one-third of your business execution relies on people and services outside your company. Is that such a bad thing? Many companies strive to avoid any outside costs such as subcontractors, short-term leasing, or professional services – and instead prefer to utilize only full-time employees, own all their resources, and rely on internal knowledge....

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