Be More Valuable – A Good Story about Customer Service

I have been blogging lately on Customer Service topics, and I have to say I am disappointed that so many organizations misread what’s really important to their clients. I am sure I am no different – we all are too close to our own businesses to see the obvious. The saga of my search for a Photographer continued, with a happy ending. There are three important lessons for hiring a professional that I reaffirmed in...

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Customer Service Failures

As you read this, your company is experiencing a Customer Service Failure that neither you nor the person handling the problem is even aware of. That’s the hard part about maintaining customer satisfaction is that most representatives don’t...

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